Home » FAQs


Frequently Asked Questions

  • Where are you located?

    Our company is located and all orders ship from our warehouse in beautiful Northwest Arkansas in the city of
    Siloam Springs

  • Do you charge sales tax?

    Yes, we currently charge sales tax only for residents of Arkansas.

  • How long have you been in business?

    While Alternative Design Metal Arts is a new brand, our company was founded in 1987.

  • What payment methods do you accept?

    For the convenience of our online customers, we accept payment by all major debit or credit cards through Pay Pal. You may also login and pay using your Amazon.com account.

  • How quickly will my order ship?

    The majority of orders placed on our website ship within 48 hours.

  • What shipping methods do you offer?

    We offer both standard and expedited shipping options.

  • How will my order ship?

    Most orders ship out via USPS, either First Class or Priority Mail, depending on the weight of our order. For larger orders, we may also use UPS.

  • Do you offer free shipping on orders placed on your website?

    Yes, we do. If your order totals $150 or more, just select standard shipping during checkout and your order will ship for free.

  • Do you ship outside the USA?

    Alternative Design Metal Arts does not currently ship outside the USA.

  • What is your return policy?

    We want you to be fully satisfied with any purchase you make on our website. Therefore, we offer a generous 30-day return policy. For more information, please visit our return policy page.

  • What is the best way to contact Alternative Design Metal Arts with a question, suggestion or concern?

    We would love to hear from you! Please visit our Contact Us page for a list of options.

  • Do you have a physical store where I can shop Alternative Design Metal Arts in person?

    While our full product line is only available in our Online Store, there are local gift & speciality stores that carry a limited selection of our products. To find the store near you, please visit our store locator page.

  • Do you have an affiliate program?

    We do not have an affiliate program at this time. If you would be interested in something like this, please contact us.

  • How can I sign-up to be informed of new products and special offers?

    To join the Alternative Design Metal Arts email newsletter list, please click here.

  • Do you have a blog?

    Yes, we do. To learn more about our company, products and promotions please visit and subscribe to the Alternative Design Metal Arts Blog.

  • Are you on Facebook?

    Yes, Alternative Design Metal Arts can be found online on a variety of social networking sites including Facebook, Twitter, Pinterest, Google Plus, Instagram and YouTube.