How to return an item

Your item(s) must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item(s) within 30 days of receipt.

1. Please email info@altdesign.com to request a Return Merchandise Authorization (RMA) number.

2. Mail the item to be returned standard delivery via either UPS or the USPS (Post Office) to:

For UPS shipments:

Alternative Design Metal Arts

Returns Department

3055 Cheri Whitlock Drive

Siloam Springs, AR 72761-6330

For USPS (Post Office) shipments:

Alternative Design Metal Arts

Returns Department

P.O. Box 6330

Siloam Springs, AR 72761-6330

3. Include in the package a note that contains the Return Merchandise Authorization (RMA) number along with the reason for your return plus a copy of your original invoice or packing slip (if available).

4. Return shipping costs will be refunded if the return is a result of a defective product or any other error caused by Alternative Design Metal Arts. We do not refund the shipping & handling charges paid on the original order.

Restocking Fee

All returns are subject to a 10% restocking fee that will be deducted from your refund. Returns that are a result of a defective product or any other error caused by Alternative Design Metal Arts will not be subject to any restocking fees.