How to return an item
Your item(s) must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item(s) within 30 days of receipt.
1. Please email info@altdesign.com to request a Return Merchandise Authorization (RMA) number.
2. Mail the item to be returned standard delivery via either UPS or the USPS (Post Office) to:
For UPS shipments:
Alternative Design Metal Arts
Returns Department
3055 Cheri Whitlock Drive
Siloam Springs, AR 72761-6330
For USPS (Post Office) shipments:
Alternative Design Metal Arts
Returns Department
P.O. Box 6330
Siloam Springs, AR 72761-6330
3. Include in the package a note that contains the Return Merchandise Authorization (RMA) number along with the reason for your return plus a copy of your original invoice or packing slip (if available).
4. Return shipping costs will be refunded if the return is a result of a defective product or any other error caused by Alternative Design Metal Arts. We do not refund the shipping & handling charges paid on the original order.
Restocking Fee
All returns are subject to a 10% restocking fee that will be deducted from your refund. Returns that are a result of a defective product or any other error caused by Alternative Design Metal Arts will not be subject to any restocking fees.